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What is EC 261/2004?

EC 261/2004 is a European Union regulation that protects the rights of air passengers. This article will explain what EC 261/2004 is, the rights protected by this regulation, and how you can file a claim under this regulation.

Understanding EC 261/2004

EC 261/2004 is a regulation that sets the rights of air passengers in the European Union. This regulation covers compensation and assistance that must be provided by airlines to passengers in cases of delays, cancellations, or denied boarding.

Right to Compensation

Under EC 261/2004, passengers are entitled to financial compensation if their flight is delayed by more than three hours, canceled, or if they are denied boarding. The amount of compensation depends on the flight distance and the duration of the delay.

Filing a Claim Under EC 261/2004

To file a claim under EC 261/2004, you need to gather relevant documents such as flight tickets, boarding passes, and proof of delay or cancellation. Fill out the claim form provided by the airline and submit it along with the supporting documents.

Required Documents

Make sure you have all the necessary documents such as flight tickets, boarding passes, and proof of communication with the airline. These documents are important to support your claim under EC 261/2004.

Right to Assistance During Delays

During flight delays, airlines must provide basic assistance such as food, drinks, and access to communication. This assistance must be provided regardless of the cause of the delay and is a passenger's right under EC 261/2004.

Assistance from Airlines

Airlines typically provide assistance for accommodation, food, and transportation during delays. Make sure you know your rights and ask for the necessary assistance.

Knowing Your Rights

Your rights as an air passenger are protected by EC 261/2004. This includes the right to compensation, replacement flights, and basic assistance such as food and accommodation. Knowing these rights will help you in the claims process.

Right to Cancellation Compensation

If your flight is canceled, you have the right to compensation or a replacement flight. Airlines must also provide temporary accommodation and food if you need to wait for a replacement flight.

Conclusion

EC 261/2004 is a regulation that protects the rights of air passengers in the European Union. Knowing your rights under this regulation and understanding the claims process will help you receive the compensation you deserve if your flight is affected. Always keep evidence and records of all dealings with the airline to ensure you receive the compensation you deserve.